Better Online Customer Services

Click the link below to raise a Support Ticket to notify us of the problem. You will need to upload a photo of the fault in support of your claim. Our Customer Services team will take a look and help resolve the issue as soon as we can.

This depends on the item that has been incorrectly ordered. For off-the-shelf items, you are able to return within 14 days, in accordance with the Distance Selling Regulations. Please be aware that you will need to cover the return postage and packing for these items. For Bespoke/Made to Order items, such as Kitchen/Bedroom/Bathroom Units/Doors/trims etc, our Terms & Conditions apply and these are non-returnable.

If any items are missing from your order, please click the link below and raise a Support Ticket, making sure you select the order in the drop down box. Our Customer Services team will get straight back to you.

Once an Order has been invoiced, you will be unable to add items to it. If you later find that you need additional items, you can create a new Order and then call us to discuss the best and quickest way to get it to you.

All orders are confirmed by email. Always be sure to check your spam folder in case your Internet Service Provider has incorrectly flagged it as spam. If you cannot find your email after 48 hours, please give us a call and our Customer Services team will investigate the problem for you.